Hello everyone,
We have activated business function CRM_ITSM_COM that allows some more control on attachment block assignement.
In the sap help page, Visibility of Attachments - Service Request Management - SAP Library it says that "A button with a paperclip icon in the work area toolbar indicates that attachments are assigned to a service request. Choose the icon to navigate directly to the attachments assignment block".
We do not have the paperclip icon showing on the search page of a service request, eventhough we have attachment in the service request.
Has anyone ever tried this business function? Is there a customizing point to modify ?
Thanks a lot for your help,
Regards,
Anaïs