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Business function : CRM_ITSM_COM Attachment logo not visible

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Hello everyone,

 

We have activated business function CRM_ITSM_COM that allows some more control on attachment block assignement.

In the sap help page, Visibility of Attachments - Service Request Management - SAP Library it says that "A button with a paperclip icon in the work area toolbar indicates that attachments are assigned to a service request. Choose the icon to navigate directly to the attachments assignment block".

 

We do not have the paperclip icon showing on the search page of a service request, eventhough we have attachment in the service request.

 

Has anyone ever tried this business function? Is there a customizing point to modify ?

 

Thanks a lot for your help,

 

Regards,

 

Anaïs


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